Terms and Conditions

. CONTRACT
1.1 When making a booking or using our service, you accept all our terms & conditions, general information and pay a fixed
amount to secure your services, which is non-refundable.
The terms and conditions set out will be governed by English law and the jurisdiction of the English Courts. You may,
however, choose the law and jurisdiction of Scotland orNorthern Ireland if you wish to do so.
1.2 (a) All deposits paid are non-refundable.
1.2 (b) Minors cannot travel on their own. All bookings mus have a legal guardian or adult over the age of 18, unless where
dictated by law. Where a child is traveling without a parent and with a legal guardian or another family member, a child
travel consent letter mus be provided and carried with you on tour.
1.2 (c) If you book through a travel agent, the travel agent will hold your non-refundable deposit and any other payments
until Worldwide tour services send a confirmation of booking or invoice.
1.2 (d) Bank Transfers and cheques will not be accepted if the tour is within 14 days of travel. All payment within 14 days
will need to be paid for by Card or Cash.
1.3 A binding contract between us comes into existence when you book with worldwide tour services or use any of our
services.
1.5 Our suppliers (such as accommodation or transport providers) have their booking conditions or conditions of carriage,
and these conditions are binding between you and the supplier as your contract will be direct with the supplier. Some of
these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies
of such conditions from our offices or the offices of the relevant supplier.
1.6 (a) All our tours operate with pre-allocated seating; we reserve the right to assign or reassign seats at any time, even
after boarding the mode of transportation. Any indication of your seating is for reference only and is subject to change at
any time. No seating requests under any circumstances are taken
1.7 We may operate multiple coaches for our tours; your booking should be under one booking and with the same pickup
should you wish to travel with any particulars for any given tour.
1.8 Coach, accommodation and service facilities may be different for each individual even if traveling on the same tour,
vehicle or hotel
2. WHAT YOU PAY & WHEN
2.1 When your tour is confirmed, the remaining balance mus be paid within the time frames laid out below (including any
surcharges referred to in clause 3) to the office at which you made your booking, payment is defined as cleared in our
account. Deposits per person (total tour cost and not including discounts or offers) and balance due dates are as Coach
Tours
Deposit 25% of holiday cost and Balance Due 4 weeks prior to holidays
2.2 If you make a booking after the date on which the balance of the holiday is due, you mus pay the full holiday cos at the
time of booking.
2.3 When booking Online, A payment at the time of booking does not mean that your booking is confirmed. Your booking is
only confirmed when we send you the final confirmation of the booking. If due to lack of availability we are unable to
confirm your services after you make a payment through the Online booking portal, we will refund you any monies paid to
us. Any refund owed may take up to two weeks to reflect in your account. We cannot take responsibility for any interest,
surcharges or fees which you may incur as a result of a delay in money transfer.
2.4 Price per person is based on 2 adults sharing a room. The child must share a room with adults. Max. occupancy is
three adults (excluding infants). We have the right to change your accommodation into split rooms. A Triple room can
consist of three single beds; we only guarantee a triple occupancy and not the bed splits.
2.5 Early Bird Offer is not applicable for infants aged 0-23 months for any holidays mentioned on our website or brochure.
Infant prices for coach holidays are for a seat only.
2.6 It is your responsibility to remember to pay the balance, failure to pay will result in your booking being cancelled, and
we reserve the right to cancel your travel arrangements and retain your deposit.
2.7 Early Bird offers and other promotional/web-only discount are applicable only in conjunction with confirmed bookings
and deposit payment.
2.8 It is your responsibility to carefully check the confirmation invoice and any other documents issued by Worldwide Tours
and let us or your travel agent know immediately in the event of any error or inaccuracy as it may not be possible to make
changes later.
.
3. YOUR HOLIDAY PRICE
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3.1 The price of the Services will be as quoted on the Website or as quoted on your invoice at the time of booking, except
in cases of error. Our Prices are liable to change at any time but changes will not affect bookings already accepted in
writing by us. Worldwide tour services AND ITS AFFILIATES, EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY
PRICING ERRORS ON OUR WEBSITE / WRITTEN MATERIAL AND/OR ON RESERVATIONS MADE UNDER AN
INCORRECT PRICE. Once we have sent you conformation, we will only change the price of your holiday if there is a
change or increase in any one or more of the following:
(a) Transportation cost (including coach supplements and the cost of fuel);
Dues, taxes or fees chargeable, such as landing taxes or embarkation or disembarkation fees at ports and airports; or
The exchange rate applicable to the particular holiday package. (Our prices are fixed using the exchange rates available in
the month of May 2020)
In the event of a significant increase in any of the components that are included in your tour cos, i.e. hotels, entrances,
fights, transportation & food.
3.2 Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost,
then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local
currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in
place.
3.3 If we increase the cost of your holiday by more than 10% you may cancel the holiday, provided that you notify us within
seven days from the date you receive the confirmation or invoice with the increased amount. We will refund you the full
amount paid by you to Worldwide tour services ltd towards your booking.
3.4 The Company is under no obligation to give a breakdown of the cos involved in a holiday.
4. IF YOU CANCEL YOUR HOLIDAY
4.1 If you or any member of your party wishes to cancel your holiday, you should notify us or the travel agent with whom
you made the booking, in writing. If you cancel the holiday,then we will charge the cancellation fees as set out in the table
below. Cancellation schedule will be calculated from the time of receiving the notification in writing. Cancellation policy will
apply if a tour participant cannot adhere to the tour payment schedule set out, b) in the event that visas for any countries
are not granted or c) In the event that any tour participant is unable to travel for any reason whatsoever, including medical
grounds, death, visas, jury service (please contact us for an exhaustive list).
4.2 Notice Given for Cancellation if u paid in full 25% percent depoist is non refundable for any holidays and if you paid in
full already 75% will be refunded to you we have the right to refuse the booking. In this circumsance, we will contact you
and inform you of the inaccuracies. At this time, you may choose to amend the booking in line with accepted policies and
pricing or cancel your provisional booking with WORLDWIDE Tours. Online bookings may allow selections contrary to our
policy; these are subject to our approval.
5. BOOKINGS MADE ONLINE
5.1 All bookings which are made through our web-portal remain provisional until Worldwide Tours issue a final confirmation
invoice. Payment at the time of booking does not guarantee that your booking is confirmed.
5.2 All bookings made through our web-portal are subject to accuracy checks by worldwide Tours before services which are
requested can be confirmed. If the requests which you make (i.e. regarding rooming, seating, dietary, etc.) at the time of
your booking process are contrary to these Terms & Conditions orpublished general information, we have the right to refuse
the booking. In this circumstance, we will contact you and inform you of the inaccuracies. At this time, you may choose to
amend the booking in line with accepted policies and pricing or cancel your provisional booking with worldwide Tours.
Online bookings may allow selections contrary to our policy; these are subject to our approval.
All bookings processed through the Online booking portal mus be paid in UK Sterling. If you choose to use a debit/credit
card which is not issued by an EU bank or FOREX/ Pre-paid card, you will incur the respective surcharges/fees placed
upon you by your issuing bank or building society, along with 2%charges by us.
5.3 it is your responsibility to ensure that all details are correct before you complete your booking with a payment. Any
amendment after confirmation will be subject to cancellation/change fees sated in clause 4 & 5 of these terms and
conditions.
6 IF WE CHANGE YOUR HOLIDAY
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6.1 Occasionally, we may have to make changes, and we reserve the right to do so at any time. If we are unable to provide
the booked travel arrangements or similar, you can either have a refund of all monies paid or accept an offer of alternative
travel arrangements of comparable standard from us, if available. In accordance with EU regulations, we are required to
advise you of the actual carrier operating your fight/connecting fight/transfer
6.2 If we make a minor change to your holiday (for example a change to travel time, change of excursion, a change of
departure and return point, a different mode of transportation to a major joining point such as London, a change in
accommodation to a lower official classification for one or two nights, or a change of advertised tour itinerary where the
change is not a major change), you will not be entitled to any compensation as a result of such minor changes.
6.3 We shall not be liable to pay compensation to you, where there is a major change or a minor change, up to and
including the below clauses:
6.4(a) We shall not be liable to pay any compensation or cos as a direct result of us canceling a Tour; for services that are
booked above and beyond the specified tour. This includes but not limited to Hotel, transportation (fights, train, coach,
ship/ferry); any subsequent bookings are made solely by you, despite us confirming a tour.
6.5(b) We or the supplier of the services in question could not, even with all due care, foresee or avoid; or if the change is
due to unusual or unforeseeable (inc Force Maure) circumstances beyond our control and the control of our suppliers, the
consequences of which we or our suppliers could not have avoided even if all due care had been exercised.
Examples include hostilities, political unrest, war or threat of war, riots, civil rife, terrorist activity, industrial disputes, natural
or nuclear disasters, food, free, epidemic or health risk, advice from any environmental health office or body, technical
problems to transport, road traffic conditions, airport closures, adverse weather conditions or similar events beyond our
control.
6.6 In addition, there are various trade fairs, exhibitions, public holidays, national holidays/events and seminars that take
place during the holiday season; although we try to avoid these, it may be the case that we will need to change the hotels
offered and its location to another town or city. Therefore no grievance regarding service/itinerary changes will be
entertained from the tour participant during or after the tour.
8. OUR RIGHT TO CANCEL YOUR HOLIDAY
8.1 In order for us to run each tour, there mus be a minimum number of passengers who book. If the minimum numbers of
people do not travel for a specific date, we may cancel the tour for that date. If we cancel because there are not enough
passengers, we will refund the full amount you have paid to us in respect of the tour (for services rendered by us).
WORLDWIDE tours reserve the right to amend, amalgamate, alter, vary or cancel a tour without incurring any liability to
pay any compensation. worldwide Tours cannot be held responsible for any cos which you incur as a result of cancellation
due to lack of passenger participation.
8.1(a) We will notify you of the cancellation at leas 14 days prior to thedeparture date. This will be communicated to you
over the phone, email or writing. For tours less than 2 Days we will notify you of the cancellation at leas 5 days prior to
departure.
8.2 We reserve the right in any circumstances to cancel your holiday for any reason. If the Company is obliged to cancel
your holiday in any other circumstances before departure,the Company will use its bes endeavors to offer alternative
arrangements of equivalent or very closely similar standard and price, if available
SPECIAL NEEDS & SPECIAL REQUESTS
9.1 Where possible, we accept bookings from people with special needs who wish to make special requests, although we
cannot guarantee our tours will be wheelchair friendly.
9.2 Worldwide Tours reserves the right to refuse a booking or service, based upon the appropriateness of the tour, for an
individual passenger.
9.3(a) IMPORTANT: Please note that if you have a special need or a special request this mus be given to us in writing, this
does not imply the request will be granted or adhered to.
9.3(b) Any special requests such as packed breakfast mus be made by the client directly to the Hotel in question,
WORLDWIDE LTD or its affiliates cannot take responsibility or guarantee this service. Any additional cost ncurred as a
result of such requests will be borne by the client.
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9.4 We cannot endow the aid of a tour rep/driver for walking, dining, getting on/of any transportation or for any other
personal needs.
9.5 Step-free access to hotels, restaurants, coaches and attractions may not be present. If free access is paramount to the
successful completion of your tour, it is strongly recommended that you consult our sales team before making a booking
with WORLDWIDE Tours to clarify the suitability of hotels, restaurants, coaches and attractions.
10. OUR RIGHT OF REFUSAL
10.1 In addition to our rights under clause 9.3, we may refuse to accept a booking or terminate your holiday in the following
circumstances, without any compensation or refund:-
(a) if you fail to advise us in writing at, (or promptly after) the time of booking of any relevant medical condition or disability
from which you suffer and for which you seek special assistance or attention from us or our suppliers;
(b) If, during the course of the holiday, we reasonably consider that you are unable to cope with the demands of the
holiday;
If you act unreasonably and we reasonably consider that your actions or behavior are likely to cause distress, damage,
danger or annoyance to other customers,employees or third parties or to the property of any person.
10.2 If you are prevented from traveling or from completing your holiday in the circumstances set out in clause 9, our
responsibility to you for your holiday will cease when we terminate the holiday.
10.3 You will not be entitled to any refund where we terminate your holiday in the circumstances set out in this clause, and
we will not be liable to pay any compensation to you as a result of terminating your holiday.
1. OUR RESPONSIBILITY TO YOU
11.1 For operational reasons, not all additional excursions listed on the tour itinerary or published Online may be available
during your tour. All additional and, or optional excursions are not guaranteed to operate. 11.2 Our liability to you for your
holiday and any loss, damage or injury that you may suffer in relation to, or as a result of it (whether caused by our
employees or suppliers acting on our behalf or by us) shall be limited as follows:
11.2(a) We shall not be liable in circumstances that we, our suppliers and employees could not, even with all due care,
foresee or avoid or for unusual or unforeseeable circumstances beyond our control, consequences of which we could not
have avoided even if all due care had been exercised;
In the event of a breakdown of a coach on a touring holiday, our liability will be limited; if for any reason we cannot provide
a replacement coach and that you miss out on a significant attraction we will reimburse the amount which we have paid to
the supplier, though we will endeavor to replace/repair the coach at the earlies. However, sometimes delays will occur due
to many reasons beyond our control. In this event, we are also entitled to use a replacement coach that we deem ft to
conclude the res of the journey. The replacement coach may or may not have the same amenities as the original coach.
12.1 Worldwide Tours services ltd shall under no circumstances whatsoever be liable to the passenger or his/her cotraveller for: a) Discontinuation of tour due to loss/destruction of passports/travel documents prior/during the tour
culmination, and any further expenditure for the tour participant due to such loss/destruction of passports/travel documents.
b) Personal injury, delay, sickness, accident, death, discomfort, increased expenses, consequential loss and/or damage on
account of theft or injury howsoever caused.
c) Temporary or permanent loss/damage to baggage/personal effects howsoever caused. In this condition “howsoever
caused” includes willful negligence on the part of any person.
d) Loss of baggage by Airline /Cruise line / Surface transportation.
e) The airline is not allowing tour participant board the aircraft for reasons beyond the control of WORLDWIDETours ltd
f) Failure on the part of an Airline to accommodate tour participant(s) despite having confirmed tickets. g) Damage or loss
caused due to reasons beyond the control of Worldwide Tours ltd
12.2 No liability on the part of worldwide Tours in any way out of this contract in respect to your holiday, tour, excursion
facility shall exceed the total amount paid or agreed to be paid for the same and shall in no case include any consequential
loss or additional expense whatsoever.
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12.3 You are responsible for checking-in for fights, coaches and presenting yourself for all pre-booked attractions while on
holiday at times specific. worldwide Tours cannot accept liability for clients missing fights as a result of late check-ins or
arrivals, and no credit notes or refunds will be given if you fail to take up any component of your tour.
13. COMPLAINTS
13.1 If you have a problem or complaint during your holiday, please inform the relevant supplier (for example the hotel
owner) and our tour rep as soon as possible. They will try and
rectify the problem immediately. However, if the problem or complaint is not resolved to your satisfaction, you should write
to us within 28 days of the end of your holiday.
13.2 In the event of a problem or complaint involving the negligence of any of our suppliers, subcontractors or agents (as
opposed to any negligence on our part or on the part of any
of our employees acting within the course of their employment) we cannot accept any liability, if you do not report the
complaint during the tour, or to the supplier (in accordance with the procedure set out above).
14. PASSPORTS & VISAS
14.1(a) You should ensure that you allow sufficient time (please check with the relevant embassy for suggested application
process time) to apply for a passport. During peak periods,we may charge a supplement to process visas above and
beyond what we have stated.
It is the passenger’s responsibility to ensure that they possess all relevant travel documents prior to departure of their
scheduled tour.
If Passenger is processing his visa with Worldwide Tours, we act in good faith to apply for your visa. However this is not a
guarantee we will secure visas for you, and we act as an intermediary, with the embassy having the final authority of the
visa status.
If for any reason the tour participant is unable to travel/secure visas due to incomplete travel documentation or
appointments after booking and confirmation of tour, the tour participant will be subject to the cancellation policy as sated in
these terms and conditions.
(i) UK CITIZENS - Traveling on holiday outside the EU, you mus have a passport, valid for at least six months from the date
of departure. For all other countries, it is advisablethat you check with relevant embassies or consulates.
(ii) NON-EU CITIZENS - Holders of Non-EU passports are most likely to require a visa for certain countries visited within
our brochure. At Worldwide tours , we provide a visa service at an extra cost for certain cases, which is separate from your
holiday cost
You must submit all documents required altogether. Applications with documents pending will not be accepted or held. It is
your responsibility to submit all documents to us at the correct time and accurately.
Though we try our best to obtain the visa on your behalf, it is solely at the discretion of the relevant consulate to accept
your application; we can therefore not take any responsibility if the visa has been refused for any reason whatsoever.
We will try to process your visas application as early as possible; however, we reserve the right to choose the date of
submission of the application. It is the responsibility of the passenger to ensure they havethe correct visa in place before
traveling.
In the event passengers are not able to travel due to not having the correct visas, the cancellation policy set in clause 5.1
will apply.
14.1(b) If you are processing your visa through WORLDWIDE Tours in the UK and the visa is Refused or delayed by the
consulate, and we know the outcome 10 days prior to departure, then we will charge 25% of the tour cost for coach tours .
If the visa is rejected within1 0 days of tour departure then the cancellation will be 35% of the tour cost for coach tours (This
only applies if the booking is made internationally and if the visa has been applied through WORLDWIDE Tours UK). If you
are ineligible to apply for Schengen visas or you are unable to submit the documents as informed by worldwide Tours within
a time frame specified by worldwide Tours, cancellation fees sated in point 5.1 will apply. T
The visa fee and service charge are non-refundable in all circumstances.
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14.1(c) worldwide Tours cannot be held responsible for any loss or damage to your documents, and passport in the part of
the embassy concerned.
14.1(d) Customs & Immigrations delays and inquiries. Worldwide Tours will not be held responsible, if you are stopped or
held by any government department, e.g. Police, Customs,Immigrations or any other authorities of the destination country.
The tour will continue, and no financial or any other kind of responsibility will be accepted by worldwide Tours.
Passengers that are held back will have to make their own arrangements to their respective destination.
14.2 It is your responsibility to check any travel documentation which we issue in relation to your booking as soon as you
receive it. Please contact us immediately if you believe that the document is incomplete or incorrect. We will not be able to
accept liability for inaccuracies if we are not notified within 24 hours of issuance. You will be responsible for any associated
cost in relation to any amendments
15. HEALTH
15.1 UK Citizens are advised to purchase health insurance from local providers prior to travel.
15.2 NON-Eu Citizens are advised to obtain the necessary travel and medical insurance from their country of origin. We
strongly advise that all passengers obtain travel insurance for the entire duration of their holiday.
15.2(a) VACCINATIONS, HEALTH, SAFETY & LOCAL STANDARDS: In certain countries, vaccinations may be required or
recommended by the Department of Health. As
regulations are frequently changing, you mus check with your doctor as to which vaccinations’ are advisable for your
chosen holiday. It is advisable to keep a note of any significant
medical condition you have any details of any medication you are prescribed.
15.2(b) ALLERGIES AND SPECIAL DIETARY REQUIREMENTS: Individuals who suffer from severe allergies are strongly
advised to take all relevant precautions before traveling,
as we are unable to cater to individual allergies. Worldwide Tours can take no responsibility for the actions of other
passengers who aggravate allergies suffered by another passenger.
We cannot guarantee that food within Restaurants, and Kitchen Caravans are free from allergens (e.g. nuts) due to
potential cross-contamination risks from the product, people and
the environment.
DAMAGE OR LOSS OF PROPERTY
16.1 You will be responsible for making full payment for any damage or loss caused by you or any of your party while on
tour. In failing to do so, you will be liable for any claims or legal actions against us or you(together with any third party legal
cost) resulting from your or your party’s actions.
16.2 Worldwide Tours will take no responsibility for retrieving any items of loss property due to safety and legal reasons.
16.3HOLIDAY INSURANCE
We clearly instruct all our travelers to have Travel Insurance prior to travel; we recommend this
17 BROCHURE / WEBSITE ACCURACY
Information provided by Worldwide Tours LTD is factually accurate at the time of print (MAY 2020). We have tried our best
to provide an accurate description of all the services,
amenities, exchange rates and places of interest. However, circumstances can change which are beyond our control and
thus, we cannot take responsibility for the same. These can take the form of circumstances such as force majeure, bad
weather/traffic, closure of hotels/restaurants, overbooking of hotels / restaurants, resricted access to certain sightseeing
due to necessary re-routing and availability of services